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Skateboarding => USELESS WOODEN TOY BANTER => Topic started by: Bliz on April 05, 2013, 03:19:03 PM

Title: Crailtap is horrible when it comes to shipping
Post by: Bliz on April 05, 2013, 03:19:03 PM
Lakai now being under the roof has made things even worse, it already took us months to receive Girl and Chocolate decks, and now it takes even longer when it comes to Lakai.  Only had a couple pairs on the shelf for the last season because products that were quoted for June didn't arrive until September or October.  I was curious to see if it was just a problem for skateshops so I had my neighbor order a few shirts from their website and it took two months to receive four shirts that he was told would arrive in two to three weeks.  Does anybody know what gives on why it takes so damn long?
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Fongstarr. on April 05, 2013, 03:45:33 PM
The only thing I think could be an issue is Crailtap has never experienced being an online store. It's way different then doing product orders for the stores. I am sure they are just bumrushed with orders they can't handle. I say give it time cause it could take a solid year to figure out this whole system.

On the other note, customer service is key with online ordering. I still like buying at shops cause I hate waiting for things to ship since it takes weeks mostly.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: SKATE DAD on April 05, 2013, 03:48:58 PM
The only thing I think could be an issue is Crailtap has never experienced being an online store. It's way different then doing product orders for the stores. I am sure they are just bumrushed with orders they can't handle. I say give it time cause it could take a solid year to figure out this whole system.

On the other note, customer service is key with online ordering. I still like buying at shops cause I hate waiting for things to ship since it takes weeks mostly.
MY SON SPECIAL ORDERED SIZE 5 LAKAIS AND THEY TOOK 4 MONTHS TO GET TO THE SHOP.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Tracer on April 05, 2013, 04:00:04 PM
Crailtap is horrible in general, avoid them at all costs
Title: Re: Crailtap is horrible when it comes to shipping
Post by: mcpeepants on April 05, 2013, 04:26:09 PM
Quote from: Tracer  link=topic=69312.msg1885847#msg1885847 date=1365202804
Crailtap is horrible in general, avoid them at all costs
Title: Re: Crailtap is horrible when it comes to shipping
Post by: emmetjenks on April 05, 2013, 05:16:08 PM
Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
Title: Re: Crailtap is horrible when it comes to shipping
Post by: SkateViolence on April 05, 2013, 05:24:34 PM
Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...

Pretty sure the threadstarter is "your local skateshop" and that's why slow turnaround is such a problem. Just cause people are working hard doesnt mean shit is working like it should.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: era on April 05, 2013, 05:28:44 PM
Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...

Well evidently you should be keeping a better eye on them because they aren't doing shit.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: skate_bored on April 05, 2013, 05:38:42 PM
Lakai now being under the roof has made things even worse, it already took us months to receive Girl and Chocolate decks, and now it takes even longer when it comes to Lakai.  Only had a couple pairs on the shelf for the last season because products that were quoted for June didn't arrive until September or October.  I was curious to see if it was just a problem for skateshops so I had my neighbor order a few shirts from their website and it took two months to receive four shirts that he was told would arrive in two to three weeks.  Does anybody know what gives on why it takes so damn long?

im pretty sure the online ordering vs the shop orders are un-related. we had the same problems with lakai orders being late/never showing up for a couple years, to the point where we quit carrying lakai altogether. we are back on with them and with all their recent changes (now that DVS is gone, the warehouse changed, and they have a new factory) everything has been going great!

if your shops rep isnt doing his job then hit up your in house guy and see if he can help. the guys over there have been great to work with from my experience. at the end of the day they want your money and you want their product. as long as you are paying your bills and repping their brands then it should run smooth.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Morty Seinfeld on April 05, 2013, 06:00:51 PM
Quote from: Tracer  link=topic=69312.msg1885847#msg1885847 date=1365202804
Expand Quote
Crailtap is horrible in general, avoid them at all costs
[close]
Title: Re: Crailtap is horrible when it comes to shipping
Post by: able on April 05, 2013, 06:41:28 PM
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Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
[close]

Pretty sure the threadstarter is "your local skateshop" and that's why slow turnaround is such a problem. Just cause people are working hard doesnt mean shit is working like it should.
Right! And if they are over worked they can certainly afford to hire more people
Title: Re: Crailtap is horrible when it comes to shipping
Post by: zoltan on April 05, 2013, 09:00:04 PM
my friend who rides for lakai said his packages take forever to come. He says they use the cheapest shipping methods
Title: Re: Crailtap is horrible when it comes to shipping
Post by: The Ghost of Lenny Kirk on April 05, 2013, 09:31:25 PM
Crailtap is the perfect example of a skater owned company that takes advantage of its fanbase. its shit quality everything. Trucks are shit, clothing has fluctuating quality, decks are good shapes but the wood quality is shit. Lakai was dog shit until corpos forced them to make shoes that actually lasted more than a week. quality should just be a part of doing business, but for some reason at crailtap, quality is a secondary issue. Im not even surprised that their wearhouse guys work extra hours constantly.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: janky858 on April 06, 2013, 11:45:37 AM
Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
exactly what i was thinking, if your complaining so much go to your god damn local shop. why are you even ordering from crailtap anyway? if your already ordering online you could probably find your shoes on zappos and have them there next day...
Title: Re: Crailtap is horrible when it comes to shipping
Post by: HIggs Bawson on April 06, 2013, 11:50:51 AM
Has anyone skated the new factory Lakai's? Are they noticeably different/better?
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Hate_Then_Skate on April 06, 2013, 11:52:09 AM
Not really much choice. ? You either buy Crailtap wood, or you buy DLX wood, or you get stuck with a piece of shit board.
In my opinion.







Title: Re: Crailtap is horrible when it comes to shipping
Post by: Hate_Then_Skate on April 06, 2013, 11:55:38 AM
Has anyone skated the new factory Lakai's? Are they noticeably different/better?

Yep, the quality definitely jumped up, but, they are still blowing it on not offering enough cupsoles.  All vulc everything.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Bliz on April 06, 2013, 12:08:45 PM
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Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
[close]
exactly what i was thinking, if your complaining so much go to your god damn local shop. why are you even ordering from crailtap anyway? if your already ordering online you could probably find your shoes on zappos and have them there next day...


Both of you need to go back and read what I said in my first post, these orders are made FOR MY SHOP.  Somebody give these guys a Snickers
Title: Re: Crailtap is horrible when it comes to shipping
Post by: L33Tg33k on April 06, 2013, 12:30:39 PM
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Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
[close]
exactly what i was thinking, if your complaining so much go to your god damn local shop. why are you even ordering from crailtap anyway? if your already ordering online you could probably find your shoes on zappos and have them there next day...
[close]


Both of you need to go back and read what I said in my first post, these orders are made FOR MY SHOP.  Somebody give these guys a Snickers

Comprehension skills have never been high on slap. You should be grateful that the majority of people understood what you said in the first place.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: skate_bored on April 06, 2013, 02:21:58 PM
my friend who rides for lakai said his packages take forever to come. He says they use the cheapest shipping methods

haha there is no shipping method that takes longer than 7-10 business days. they ship UPS ground on most orders, so even the east coast has it in a week.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: 360 frip on April 06, 2013, 07:22:18 PM
Crailtap is the perfect example of a skater owned company that takes advantage of its fanbase. its shit quality everything. Trucks are shit, clothing has fluctuating quality, decks are good shapes but the wood quality is shit. Lakai was dog shit until corpos forced them to make shoes that actually lasted more than a week. quality should just be a part of doing business, but for some reason at crailtap, quality is a secondary issue. Im not even surprised that their wearhouse guys work extra hours constantly.

Pretty much this.

I heard their stickers are ok though.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: zoltan on April 06, 2013, 08:18:34 PM
Expand Quote
my friend who rides for lakai said his packages take forever to come. He says they use the cheapest shipping methods
[close]

haha there is no shipping method that takes longer than 7-10 business days. they ship UPS ground on most orders, so even the east coast has it in a week.

yeah i know but when you mix that with people in the warehouse lag it can take 2-3 weeks
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Sandy Eggo on April 06, 2013, 09:23:31 PM
Expand Quote
my friend who rides for lakai said his packages take forever to come. He says they use the cheapest shipping methods
[close]

haha there is no shipping method that takes longer than 7-10 business days. they ship UPS ground on most orders, so even the east coast has it in a week.

Horse-drawn carriage.
Joseph Gordon-Levitt on a bicycle
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Stone2g on April 06, 2013, 09:48:21 PM
do you pay your invoices on time?
Title: Re: Crailtap is horrible when it comes to shipping
Post by: poopnutsupreme on April 06, 2013, 10:56:08 PM
Expand Quote
Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
[close]
exactly what i was thinking, if your complaining so much go to your god damn local shop. why are you even ordering from crailtap anyway? if your already ordering online you could probably find your shoes on zappos and have them there next day...
Ordering shoes for a skate shop from Zappos is fucking regular. Skate shops should be able to order Lakai's direct from the company and get them on time or you guys riding their dick to hard to understand that?
Title: Re: Crailtap is horrible when it comes to shipping
Post by: AssBandit on April 07, 2013, 01:22:59 AM
what do you expect when you hire washed up/burnout skaters to work in the real world? 
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Hate_Then_Skate on April 07, 2013, 10:18:00 AM
what do you expect when you hire washed up/burnout skaters to work in the real world?? 
This
Title: Re: Crailtap is horrible when it comes to shipping
Post by: miff on April 07, 2013, 10:51:00 AM
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what do you expect when you hire washed up/burnout skaters to work in the real world?? 
[close]
This

Who works in the warehouse? Do tell...
Title: Re: Crailtap is horrible when it comes to shipping
Post by: miff on April 07, 2013, 10:56:47 AM
Crailtap is the perfect example of a skater owned company that takes advantage of its fanbase. its shit quality everything. Trucks are shit, clothing has fluctuating quality, decks are good shapes but the wood quality is shit. Lakai was dog shit until corpos forced them to make shoes that actually lasted more than a week. quality should just be a part of doing business, but for some reason at crailtap, quality is a secondary issue. Im not even surprised that their wearhouse guys work extra hours constantly.

Skater owned companies, RUINING THE INDUSTRY!!!

Title: Re: Crailtap is horrible when it comes to shipping
Post by: Bliz on April 07, 2013, 05:08:10 PM
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Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
[close]
exactly what i was thinking, if your complaining so much go to your god damn local shop. why are you even ordering from crailtap anyway? if your already ordering online you could probably find your shoes on zappos and have them there next day...
[close]


Both of you need to go back and read what I said in my first post, these orders are made FOR MY SHOP.  Somebody give these guys a Snickers
[close]

Comprehension skills have never been high on slap. You should be grateful that the majority of people understood what you said in the first place.

You sir, have made my day hahaha, I needed that laughter sometime today!
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Andrew on April 07, 2013, 11:16:47 PM
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what do you expect when you hire washed up/burnout skaters to work in the real world?? 
[close]
This
[close]

Who works in the warehouse? Do tell...

exactly..
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Cosme on April 08, 2013, 02:55:15 AM

^ Well I never...

(http://a3.img.mobypicture.com/53068ee2df1a53bd41e5ae60026e026c_view.jpg)
Title: Re: Crailtap is horrible when it comes to shipping
Post by: brokenheadphone on April 08, 2013, 09:36:33 AM
Bingo. Hire an operations manager and learn to run things like a real business. If this kind of thing was happening outside of the skateboarding world, Crailtap/Lakai would be out of business by now.

Expand Quote
Okay first of all, Lakai and the rest of crailtap are completely separate. Second of all last week the warehouse staff at crailtap (not the lakai warehouse) stayed from 9-7 monday thru thursday, and 9-11:30 on Friday, stop bitching seriously it can't be that bad. And why don't you just support your local skateshop? Sorry for ranting...
[close]

Pretty sure the threadstarter is "your local skateshop" and that's why slow turnaround is such a problem. Just cause people are working hard doesnt mean shit is working like it should.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Hate_Then_Skate on April 09, 2013, 04:41:59 AM
do you pay your invoices on time?
You didn't answer the question.
Title: Re: Crailtap is horrible when it comes to shipping
Post by: Stone2g on April 09, 2013, 12:03:31 PM
Expand Quote
do you pay your invoices on time?
[close]
You didn't answer the question.

Hah, this dude sounds like a rookie to the game. I would bet he has unaccounted for past due invoices, which would mean he wouldn't be getting shipped product on time unless he paid up.