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DLX has the best customer service of any company in any industry. Bar none.
This is your first warranty issue!
Wait until you additional warranty issues like myself I am sure you will change your TUNE!
I have been running deluxe products since 1987!!!!
SCREW DELUXE!!!
in my experience they have the best customer service. period. i might have posted this before, i might not have, i don't know. 7 years ago i was working in a shop. i got a set of thunders where my wheels wouldn't spin. i thought it had to be the axle. i called up our rep to explain the situation and i asked him if he wanted me to send them back first. he said don't even send them, and he sent out some replacement trucks. the problem ended up being the bearings pushing out of the wheels. i called him back to see if he wanted me to send back the trucks or to charge them to our next order. he said don't even worry about it. i was stoked
i'm not sure if it was because of how often and how much we ordered, but every single order came with extra stuff. boards, wheels, bearings, trucks, hats, etc.and it always got invoiced as promo gear. we only asked for promo gear for contests, but each order came with extras. i think we were doing 4-6 deluxe orders a month
i posted something on here about eight years ago about having an anti hero board that felt like it had a soft tail. by the end of the day i got an email and phone call from jim t. offering to replace it
the summer before spitfire came out with the f1's they pretty much sponsored the entire messageboard. they were sending all of us samples to try out before they came out. kind of like how lenny/reed sent out the f4's to certain posters
i had some f4's where the urethane started to fall apart. reed sent out replacement wheels almost instantly
deluxe has the best customer service out of anyone, on top of the best hardgoods.
/dlxsf fanboy post
?\_(ツ)_/?