Author Topic: Skate Warehouse = Skate Shithouse  (Read 3912 times)

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360 frip

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Skate Warehouse = Skate Shithouse
« on: December 04, 2014, 02:04:30 AM »
Wanting to take advantage of the 25% black friday sale

I ordered:

Wheels, a hoodie, board and some shoes. Shipping was $55 US, but for 4 items, it is a bit expensive but over four items it works out...

What arrived: board and shoes. Shipping wasn't re-calculated, so it was $55 to ship $99 of product.

Can these companies just slash your order like this without warning?

Pissed off and waiting for them to reply. Sick of online shops acting like they have no control over their stock/shipping/service.
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foureyedjim

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Re: Skate Warehouse = Skate Shithouse
« Reply #1 on: December 04, 2014, 02:23:18 AM »
Some retailers contract warehouses so mistakes like this do happen from time to time. 

360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #2 on: December 04, 2014, 02:59:08 AM »
Some retailers contract warehouses so mistakes like this do happen from time to time. 

2 mistakes in the same order and the only response I've had from them was to act like it was my fault/a computer error...

Fuck that.

I know mistakes are made but they need to resolve them.

Why should I get fucked over because of their errors?

I'm preaching to the choir maybe...

Had a bad week of shit customer service though.
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360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #3 on: December 04, 2014, 03:52:57 AM »
Buy from a real skate shop that has an online store.

Check out these shops that ship internationally:
Labor
Pedestrian
Atlas

You'll speak to someone who actually skates and who will do a lot more to keep you happy.


Yeah, may be next time. I looked at a bunch of smaller shops before and either they wouldn't ship or their shipping was almost twice as much.

I support my 'local' (I live on an island 2 hours away) as much as I can, but I don't like NHS boards. I wish Deluxe would supply them...

It is really hard to tell which shops are legit in the US and also, I can't pay double the shipping...

Cheers for the names though, I'll take a look.



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BMCsteve

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Re: Skate Warehouse = Skate Shithouse
« Reply #4 on: December 04, 2014, 06:12:52 AM »
Hit them up and they will make it right.  They are my go to online shop when i can't find what i need locally and they've never let me down.  someone definitely fucked up but in my experience with SW they will go out of their way to make sure you're taken care of

144p

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Re: Skate Warehouse = Skate Shithouse
« Reply #5 on: December 04, 2014, 07:01:08 AM »
Guessing they were swamped and the items you wanted sold out before your order was processed and someone flaked on refunding your shipping difference.
I will say that shipping internationally is expensive, it probably cost them the exact same to ship it regardless of the few items.
I don't know their policy if the shipping cost is flat or varies depending on $ amount or weight.
Basically if you see someone charging a bit more for international, it's because it really does cost that much and they aren't willing to lose a few bucks to make the sale.

360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #6 on: December 04, 2014, 07:03:16 AM »
Hit them up and they will make it right.  They are my go to online shop when i can't find what i need locally and they've never let me down.  someone definitely fucked up but in my experience with SW they will go out of their way to make sure you're taken care of

Yeah,  I have used them loads in the last year. I contacted them initially about the sweater when I noticed it was missing,  they basically just shipped (not) everything and acted like it was a glitch. Then it arrives today and there are no  wheels. I must have  4 boards, 3 pairs of shoes, 2 T-shirts in the last 1/2 months from them. It makes more sense to buy in bulk for shipping... unless they delete half your order...I'll see what they do,  but their current response has been lame as fuck.
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360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #7 on: December 04, 2014, 07:12:13 AM »
Guessing they were swamped and the items you wanted sold out before your order was processed and someone flaked on refunding your shipping difference.
I will say that shipping internationally is expensive, it probably cost them the exact same to ship it regardless of the few items.
I don't know their policy if the shipping cost is flat or varies depending on $ amount or weight.
Basically if you see someone charging a bit more for international, it's because it really does cost that much and they aren't willing to lose a few bucks to make the sale.

Yeah,  so contact me. Explain that. I know international shipping is expensive,  that is why I order a few things,  or it is a waste of money. So in halfing my order,  everything basically costs me more per item.

Yeah,  I get they are busy but why should I get the shitty end of the stick? Will they send the remaining goods for no extra shipping charge? I doubt it.

Sorry to rant but I've had a week of bullshit from Internet stores and feel like airing it out.
« Last Edit: December 04, 2014, 07:15:44 AM by 360 frip »
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144p

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Re: Skate Warehouse = Skate Shithouse
« Reply #8 on: December 04, 2014, 07:25:04 AM »
I get it for sure. When they're that big they can't micro manage something like that issue.
I would be bummed too if I planned on bulk ordering stuff to save a few bucks.
But I guess I always give someone the benefit of the doubt and hope they make it right, if not they can get fucked.

Firebert

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Re: Skate Warehouse = Skate Shithouse
« Reply #9 on: December 04, 2014, 11:22:50 AM »

Will they send the remaining goods for no extra shipping charge? I doubt it.


Of course they will. They can't charge you for more shipping after the fact.
I've hated immigrants ever since I got here.

Spaced Cadet

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Re: Skate Warehouse = Skate Shithouse
« Reply #10 on: December 04, 2014, 02:30:20 PM »
I don't know the details but I know they do take weight into consideration when shipping. Don't know if that would have played a part. From my experience Skate Warehouse is pretty good about fixing their mistakes. Back when you could technically order a single truck instead of a pair they would call to make sure you meant to order one and not two. I accidentally ordered one before and they fixed it back to two for me. Holiday sale influxes can be rough on some places. I'd just give them time. Hopefully they will make things right for you.

nice_guy_2

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Re: Skate Warehouse = Skate Shithouse
« Reply #11 on: December 04, 2014, 02:39:54 PM »

j....soy.....

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Re: Skate Warehouse = Skate Shithouse
« Reply #12 on: December 04, 2014, 03:38:38 PM »
I've found usually when I buy things from these horrible places.....I don't tell anyone....

It's not rape...it's just getting fucked by someone really gross....

Paco Supreme

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Re: Skate Warehouse = Skate Shithouse
« Reply #13 on: December 04, 2014, 03:59:23 PM »
In the few times I've gotten an incomplete order from skatewarehouse they've been very quick on 1. An explanation and 2. The refund, it might be just because of the Black Friday/ cyber Monday rush I'm sure they'll get back too you and fix it up, but yeah shipping from there can be a bitch it seems based around weight but also quantities came into factor, standard shipping to Australia is about $44 but add half a dozen stickers and watch that shit soar. Hopefully it works out dude, if not someone above me suggested Atlas and I've got nothing but good things too say about those dudes, really easy to work with

nice_guy_2

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Re: Skate Warehouse = Skate Shithouse
« Reply #14 on: December 04, 2014, 04:13:59 PM »
I've found usually when I buy things from these horrible places.....I don't tell anyone....

It's not rape...it's just getting fucked by someone really gross....

this comparrison is wrong, im going to find you punish you

nice_guy_2

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Re: Skate Warehouse = Skate Shithouse
« Reply #15 on: December 04, 2014, 04:14:41 PM »
oh wait i forgot to do this.......................

360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #16 on: December 04, 2014, 05:08:26 PM »
They've got in contact,  see what they come up with.

Last week VapeWorld managed to fuck up my shipping and send some parts to my folks! Made for an interesting surprise phone call...

Kind of had enough of companies fucking up and giving no apology. Then,  if you don't get shitty with them,  they just brush you off...

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Tracer

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Re: Skate Warehouse = Skate Shithouse
« Reply #17 on: December 04, 2014, 05:16:52 PM »
You went through all that to save 20%??

Shipping charges are for suckers, I bet you paid customs too.. do your orders from Canadian stores and you dont pay either

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Canadian Dollar is fucking 87 cents US right now, get it together

360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #18 on: December 04, 2014, 07:22:54 PM »
You went through all that to save 20%??

Shipping charges are for suckers, I bet you paid customs too.. do your orders from Canadian stores and you dont pay either

A51
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Canadian Dollar is fucking 87 cents US right now, get it together

I live in Hong Kong. No tax or custom charges.

The deal was 25% off, Which will cover the shipping, if you spend around $200 (which I tried to do). Is the shipping going to be that much cheaper from Cananda?

Also, SW has a good selection of some of the smaller brands which I have been trying out, Isle, Polar, Hopps are my last few boards.

I like the idea of supporting smaller shops but they all either don't ship or want double the cost of shipping...
« Last Edit: December 04, 2014, 07:31:48 PM by 360 frip »
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GoodBurger

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Re: Skate Warehouse = Skate Shithouse
« Reply #19 on: December 04, 2014, 07:27:06 PM »
Last week VapeWorld managed to fuck up my shipping and send some parts to my folks! Made for an interesting surprise phone call...
i shouldn't have lauged but i did. also "vapeworld" lmao

360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #20 on: December 04, 2014, 08:31:00 PM »
Last week VapeWorld managed to fuck up my shipping and send some parts to my folks! Made for an interesting surprise phone call...
i shouldn't have lauged but i did. also "vapeworld" lmao

Haha! I know, fucking stupid. Those guys totally fucked up my shipping address. I contacted them. They said it was fixed and a week later my parents were ringing me up asking what this package full of plastic bits and gauzes was! I was pissed and the guy who fucked it all up just made out like it was a completely uncontrollable event. Act of God. The fucking Vape Gods, no doubt!

« Last Edit: December 04, 2014, 08:33:56 PM by 360 frip »
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Tracer

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Re: Skate Warehouse = Skate Shithouse
« Reply #21 on: December 04, 2014, 08:42:54 PM »
You went through all that to save 20%??

Shipping charges are for suckers, I bet you paid customs too.. do your orders from Canadian stores and you dont pay either

A51
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Canadian Dollar is fucking 87 cents US right now, get it together

I live in Hong Kong. No tax or custom charges.

The deal was 25% off, Which will cover the shipping, if you spend around $200 (which I tried to do). Is the shipping going to be that much cheaper from Cananda?

Also, SW has a good selection of some of the smaller brands which I have been trying out, Isle, Polar, Hopps are my last few boards.

I like the idea of supporting smaller shops but they all either don't ship or want double the cost of shipping...

Shit I thought you were Canadian. You're from HK thats like the richest country in the world, why you worried about shipping charges? SW screwed you, upload a video of you disputing the mistakes that would be a hilarious conversation

j....soy.....

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Re: Skate Warehouse = Skate Shithouse
« Reply #22 on: December 04, 2014, 09:09:47 PM »
Tracer.....you've clearly never been Asian before have you?


360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #23 on: December 04, 2014, 09:28:45 PM »
You went through all that to save 20%??

Shipping charges are for suckers, I bet you paid customs too.. do your orders from Canadian stores and you dont pay either

A51
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Canadian Dollar is fucking 87 cents US right now, get it together

I live in Hong Kong. No tax or custom charges.

The deal was 25% off, Which will cover the shipping, if you spend around $200 (which I tried to do). Is the shipping going to be that much cheaper from Cananda?

Also, SW has a good selection of some of the smaller brands which I have been trying out, Isle, Polar, Hopps are my last few boards.

I like the idea of supporting smaller shops but they all either don't ship or want double the cost of shipping...

Shit I thought you were Canadian. You're from HK thats like the richest country in the world, why you worried about shipping charges? SW screwed you, upload a video of you disputing the mistakes that would be a hilarious conversation

I said I live in HK,  not that I have all of its money. Also,  it is a SAR of China,  not really a country. Finally,  I can't be fucked  to call them,  there is nothing to dispute really. They can send the rest of the goods or I'll send the board and shoes back... At least they apologised though.

We shall see. I've spent a lot there this year. The ball is in their court.
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Tracer

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Re: Skate Warehouse = Skate Shithouse
« Reply #24 on: December 04, 2014, 09:33:55 PM »
Tracer.....you've clearly never been Asian before have you?


I dated a Vietnamese girl in high school, that counts for something. Her family hated me which made her like me even more, so I know how Asian families work. I'll always be the "white devil" to you guys huh?

360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #25 on: December 05, 2014, 04:32:20 AM »
I've found usually when I buy things from these horrible places.....I don't tell anyone....

It's not rape...it's just getting fucked by someone really gross....

So where would you buy your stuff from HK?

Somewhere really cool, right?
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Wizard Fight

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Re: Skate Warehouse = Skate Shithouse
« Reply #26 on: December 11, 2014, 01:55:23 PM »
Tracer.....you've clearly never been Asian before have you?


I dated a Vietnamese girl in high school, that counts for something. Her family hated me which made her like me even more, so I know how Asian families work. I'll always be the "white devil" to you guys huh?

You're still in high school, sucker. But yes, "White Devil" is what we will call you from now on.

I wouldn't even try to aquire an elephant that would be mad selfish I don't have the means to give him a comfortable life

Violator

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Re: Skate Warehouse = Skate Shithouse
« Reply #27 on: December 11, 2014, 04:10:58 PM »
Tracer.....you've clearly never been Asian before have you?


I dated a Vietnamese girl in high school, that counts for something. Her family hated me which made her like me even more, so I know how Asian families work. I'll always be the "white devil" to you guys huh?


360 frip

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Re: Skate Warehouse = Skate Shithouse
« Reply #28 on: December 11, 2014, 08:22:14 PM »
SW agreed to refund some of the shipping.

Pretty fair enough, I suppose.

Not what I ordered though.
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j....soy.....

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Re: Skate Warehouse = Skate Shithouse
« Reply #29 on: December 11, 2014, 11:10:28 PM »
Can you get some stuff out of the back of a factory in China?