I went in the Houston shop a couple of times when I was down there for a week back several years ago. They were very cool to me, and I’ve bought multiple things from them since and had them shipped to me without issue. There was one time they sent me the wrong shoes, and no longer had my size, so I returned the wrong ones, and they said they’d hook me up with a discount for different shoes at a later date. I still haven’t actually cashed in on that discount yet, but all of my experiences with them have been positive.
Perhaps people are mistaking the owner’s supposed ass kissing for just being a genuinely kind person? I know it’s hard to believe, but nice people exist, and I’m going to need more of an answer than “Everyone in Texas has beef...” Especially when they’ve got two seemingly successful stores in two different cities.