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Skateboarding => Shoes & Gear => Topic started by: goodatmeth on March 11, 2021, 09:16:38 AM
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I'm waiting on my thunder replacement since October 2020 and I'm getting salty enough to make this thread.
Here's the timeline:
September 2020: I fill out the warranty form on thunders website.
October 2020: They want some pics as proof, they get it and tell me I'm put on the replacement list.
January 2021: I'm asking what's going on, they tell me my package was either stolen or never sent. Now they'll send a new one
March 2021: I'm writing this.
Anyone experienced the same?
My only other warranty experience was with theeve trucks, they actually sent me new trucks including lots of free stuff after about a month.
Shalom
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Did you check in with them to see what was up? My guess is that with Covid things have been backed up a lot and your issue might have slipped through the crack. Might be good to email them again and ask what’s up. In the past, Deluxe has had outstanding customer service.
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All I can say is my warranty experiences with NHS were successful but not smooth.
And with DLX they have been exceptional, easy and quick.
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I've broken 3-4 Ace baseplates at the pivot from slappies and bent a couple hangers. Jon always emailed me back quickly and sent stuff out within a week along with free stickers.
DLX has sent me warrantied boards and trucks. One time sent me a free set of trucks just because I inquired to see if I could buy forged baseplates only. They ended up sending me trucks that were cast baseplate and hanger but it was free and overly kind of them, I passed them along to someone in need. DLX rules, they will get you your stuff just follow up again.
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Did you check in with them to see what was up? My guess is that with Covid things have been backed up a lot and your issue might have slipped through the crack. Might be good to email them again and ask what’s up. In the past, Deluxe has had outstanding customer service.
Yeah that's what I did in january. Shit happens and it's all good. But seems like it's happening again now. I'll try to reach out to them one more time before possibly buying aces.
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DLX is usually really good from my experience, Venture sent me free hangars no questions asked when I emailed them about having stripped axles.
Like other said just keep emailing them or maybe this is a sign to move on to greener pastures (Ace)
Also whats wrong with your thunders?
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I've broken 3-4 Ace baseplates at the pivot from slappies and bent a couple hangers. Jon always emailed me back quickly and sent stuff out within a week along with free stickers.
Want to echo that Ace has amazing customer service. Super cool, no BS in dealing with warranty issues.
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I used the warranty on a set of a pair of Bones Super Reds that got destroyed in a month. At first they said they couldn't help, then I reminded them that there was a warranty for the bearings and they mailed me replacement bearing cages and a sticker, even though I was still missing some bearings from the broken cages and a couple of shields.
I ended up just buying some Bronson G3s from the skate shop which broke in the same amount of time (though being a lot faster when I first got them). Same shit. Destroyed bearing cage and missing bearings. I talked to the shop owner who was bummed about how quickly the Bronsons broke and said the Indy guys are pretty good about backing their products. I went back in a month later and he said they wouldn't back the product.
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Also whats wrong with your thunders?
The hanger part that goes into the pivot cup was completely fucked from the start, it has sharp edges that destroy the pivot cup after 1-2 sessions.
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Just email Jim T. He got my back whenever I had a lengthy questionnaire for him and all the flaws with all the different trucks.
NHS and Indy were cocksuckers about warranty so in summation DLXSF are prompt just give them time.
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I got some spitfires early last year, and one session and a big chunk of a wheel chipped off. Emailed DLX about it and in the same day they responded back to me and had me send a photo of the wheels and a reciept of purchase for them. 1 week later i got 2 sets of replacement wheels in the mail with a hand wrote note from DLX. Did you actually buy the trucks and have a receipt for them? DLX isnt the type to just blow people off for stuff like that....
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Did you actually buy the trucks and have a receipt for them? DLX isnt the type to just blow people off for stuff like that....
Yeah and they immediately put me on the replacement list. Was really happy about that. It's just that nothing happened since then.
The main problem is probably that I'm in europe. First they said I'm going to receive a package from a german distributor but that never happened. Now they said I'm getting a package straight from the US. But that should have arrived long ago as well. I'm just gonna keep asking for updates. The customer service you guys got actually sounds awesome.
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Just email Jim T. He got my back whenever I had a lengthy questionnaire for him and all the flaws with all the different trucks.
NHS and Indy were cocksuckers about warranty so in summation DLXSF are prompt just give them time.
What was your bad experience with NHS/Indy warranty?
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Just email Jim T. He got my back whenever I had a lengthy questionnaire for him and all the flaws with all the different trucks.
NHS and Indy were cocksuckers about warranty so in summation DLXSF are prompt just give them time.
What was your bad experience with NHS/Indy warranty?
had a pair of indy's break around axles and it was a colossal to get them replaced.
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Did you actually buy the trucks and have a receipt for them? DLX isnt the type to just blow people off for stuff like that....
Yeah and they immediately put me on the replacement list. Was really happy about that. It's just that nothing happened since then.
The main problem is probably that I'm in europe. First they said I'm going to receive a package from a german distributor but that never happened. Now they said I'm getting a package straight from the US. But that should have arrived long ago as well. I'm just gonna keep asking for updates. The customer service you guys got actually sounds awesome.
Oh Gotcha. Being in Europe may be why it's taking a bit longer, especially if they are trying to arrange it with a Distributor out that way. Could be that distributor holding it up and just telling dlx that they actually mailed them to you. The shortage of hard goods not long ago probably played a part in that too. Hopefully you will get your new pair soon!
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Did you actually buy the trucks and have a receipt for them? DLX isnt the type to just blow people off for stuff like that....
Yeah and they immediately put me on the replacement list. Was really happy about that. It's just that nothing happened since then.
The main problem is probably that I'm in europe. First they said I'm going to receive a package from a german distributor but that never happened. Now they said I'm getting a package straight from the US. But that should have arrived long ago as well. I'm just gonna keep asking for updates. The customer service you guys got actually sounds awesome.
Product to most places outside of the US after covid shortages has been minimal, almost zero stock of some sizes and shapes, apart from what has been in production, so if it is of a size they are yet to make more of, then yes you will be waiting a long time for it.
Local distributors should actually be doing the work there, the process usually goes through the local shop where you bought them, they either get a shop credit (as I did for NHS product) or replacement (as has been the case with DLX product), depending on who it is and what their account status is, from the local distribution company, who then gets something from DLX, either replacement stock or credit if there is no stock available to replace the product with.
I would say the issue is not so much with DLX, as they are really good with fixing issues, but if your local distributor is not playing nice with DLX, then of course there are going to be delays or other behind the scenes goings on which cannot be helped.
Most people usually don't wait on replacement parts and have other setups to skate in the mean time, so I would say, sure this is going to happen, but don't hold your breath and get whatever product you want, be it Ace trucks or anything just to have a go with Ace, but also while these things are taking a while to get sorted.
One deck warranty replacement took about two months here in Australia in normal times before covid, which is not unusual if there is no stock in that particular product. I had already given the guy another board from the shop anyway, which is what a good shop would do in the same situation, but everyone is different.
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
i guess stripped isn't the right word, the nut is stuck on the kingpin.changed the bushings to thunder hards after mounting the trucks. stepped on the board and the trucks were too loose, picked the board up to tighten the trucks and the nut was stuck on the kingpin, won't turn or come off
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
i guess stripped isn't the right word, the nut is stuck on the kingpin.changed the bushings to thunder hards after mounting the trucks. stepped on the board and the trucks were too loose, picked the board up to tighten the trucks and the nut was stuck on the kingpin, won't turn or come off
Sounds like you probably cross threaded the nut
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
i guess stripped isn't the right word, the nut is stuck on the kingpin.changed the bushings to thunder hards after mounting the trucks. stepped on the board and the trucks were too loose, picked the board up to tighten the trucks and the nut was stuck on the kingpin, won't turn or come off
Sounds like you probably cross threaded the nut
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^ Another vote for cross thread.
Skate one treated me well for a set of mini logo wheels that were miscut or miscast. One would not spin straight in spite of reseating bearings and such.
Replacement was delayed due to covid, but as soon as they got stock in, they overnighted a set of wheels to me in Canada. They undoubtedly spent more on the shipping than I paid for the wheels. Prompt communication, and no hassle.
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
i guess stripped isn't the right word, the nut is stuck on the kingpin.changed the bushings to thunder hards after mounting the trucks. stepped on the board and the trucks were too loose, picked the board up to tighten the trucks and the nut was stuck on the kingpin, won't turn or come off
Sounds like you probably cross threaded the nut
Which is not a warranty issue really, it is a "user error" issue.
What did you do with the truck - left untouched, or got some machinery or muscles to get the nut off? *
Again not being a dick, just asking.
* Or take them back to the local shop you bought them at?
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
i guess stripped isn't the right word, the nut is stuck on the kingpin.changed the bushings to thunder hards after mounting the trucks. stepped on the board and the trucks were too loose, picked the board up to tighten the trucks and the nut was stuck on the kingpin, won't turn or come off
Sounds like you probably cross threaded the nut
Which is not a warranty issue really, it is a "user error" issue.
What did you do with the truck - left untouched, or got some machinery or muscles to get the nut off? *
Again not being a dick, just asking.
* Or take them back to the local shop you bought them at?
Yea i get it. I'm pretty strong and couldn't get it to budge, also took them into the shop I bought them at and they couldn't do it either.They are still sitting untouched
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bought paid of thunder 148's and the kingpin stripped before i even skated them. DM'd thunder on IG and they referred me to their website. I submitted a warranty request and never heard back. Sweet
Not doubting you, but how is that even possible?
Pics or other info?
i guess stripped isn't the right word, the nut is stuck on the kingpin.changed the bushings to thunder hards after mounting the trucks. stepped on the board and the trucks were too loose, picked the board up to tighten the trucks and the nut was stuck on the kingpin, won't turn or come off
Sounds like you probably cross threaded the nut
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Destroyed my Bones Roughriders first day on them, they chunked terribly.
Got a hold of Bones, sent them pics, the got ahold of the Distro here in Japan and got me some Crossbones (soft cruisers, but 10x more durable)
No hassle.
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Independent was quite rapid at sending me a new pair of trucks(hollows as well instead of the raws i had). Only problem was either their UK distributor or the delivery company fucked up the delivery so i had to wait until they got redelivered at my local. That was in 2019.
This summer i submitted a warranty request to thunder because of a bent axle. Apart from being late in their response they also needed the purchase receipt. I do not think i have asked for a receipt in a store in a long time so there was no chance i would find it so i never replied to them after them asking for it and just bought a new set.
Fast forward today i have somehow bent the axle on the new set and obviously not learning from my mistakes i dont have a receipt. Should i mail them about it even if they wont replace it? I mostly want to let them know that something is wrong. I am 60kg and my knees limit me to skating flat, ledges and curbs so i do not get how i can bend 2 sets of trucks over a year
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With indys I sent in the defective trucks to the NHS warranty dept with a lil hand written note explaining the situation, didn’t even email them or call them beforehand at all; got a package back with new trucks a few weeks after. Pretty simple n painless. I’ve heard of others not having the best luck with the NHS warranty dept but my experience with them was good. This was around like 2015 I think.
I emailed skateone in regards to a set of defective bones bushings once; got a response like two weeks later and they told me to email back with my address and they’ll mail me a replacement set. I ended up getting a set of bushings from them that weren’t even in the original packaging, they were in a tied plastic bag, and they looked like they might have been lightly used too. Always thought that was weird. Ended up using em still. This was around 2013 or 2014.
The few times I’ve hit up DLX about defective boards or about flatspotted spits in the past they’ve always messaged back quickly and sent out replacement gear just as quick. DLX definitely was the best when it came to their warranty dept. Haven’t had to hit them up since like 2013 I think.
Hit up Vans about some defective old skools once (soles like peeled and cracked just from walking around in them) and they emailed me like this defective product claim form/questionnaire that I had to fill out and mail back to them. Filled it out and sent it back and ended up getting back some weird Vans old skools in some super flamboyant/flashy colorway that they were obviously gonna put on sale in their outlet stores soon. Can’t remember what the color was but I definitely remember being like “what the hell is this?”. This was around 2011 I think? Maybe later. I remember after that I didn’t skate another pair of Vans again for years.
Hit up soletech once over a pair of emericas where the sole came unglued after just a week of skating. They hit me back up like two weeks later and told me they were sorry for the inconvenience and said if I sent em the defective shoes with the receipt for proof that I bought them they’d replace them. By then the receipt was long gone and I had already tossed the shoes anyways and bought a pair of Cons and had already been skating the Cons for a few sessions, so I just said “fuck it”. This was 2014.
Hit up crailtap a couple times about some defective stuff years ago, never got a response ever.
Those are my warranty stories.
Since like 2016 I’ve pretty much only been skating Baker decks and Vans and F4s or STFs; never had an issue with baker decks ever and Vans stepped their quality back up again so I have had no issues come up with them anymore really and F4s and STFs are pretty much indestructible, so I haven’t had much of a need to hit up companies warranty departments about defective product in the past half decade or so, but to this day if I get something that is defective I have no issues being a total Karen and hitting up companies warranty departments to let ‘em know what’s up, always in a polite manner of course. If I’m paying good money for something it better serve me well dammit.
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Independent was quite rapid at sending me a new pair of trucks(hollows as well instead of the raws i had). Only problem was either their UK distributor or the delivery company fucked up the delivery so i had to wait until they got redelivered at my local. That was in 2019.
This summer i submitted a warranty request to thunder because of a bent axle. Apart from being late in their response they also needed the purchase receipt. I do not think i have asked for a receipt in a store in a long time so there was no chance i would find it so i never replied to them after them asking for it and just bought a new set.
Fast forward today i have somehow bent the axle on the new set and obviously not learning from my mistakes i dont have a receipt. Should i mail them about it even if they wont replace it? I mostly want to let them know that something is wrong. I am 60kg and my knees limit me to skating flat, ledges and curbs so i do not get how i can bend 2 sets of trucks over a year
Your first stop with any issues with product should be your local shop, or where ever you bought them from.
Take the product back in there, especially if you don't have a receipt and they should take care of the issue and do whatever is needed on your behalf.
So often I see and hear this, but unless you do have the receipt, the gear could be years old (clearly out of warranty) or free from who knows where, or an innocent and genuine issue, for which the local shop has the right path to fixing it.
Things break - that is all part of skateboarding - but if it is still within warranty and not a truck grinded down through the axle or some other silly thing (yes I have seen it all as warranty claims) then they will sort it out, but if you don't follow the correct procedure, then of course you are going to be sitting on your hands and they cannot do anything about it.
Not trying to beat you up, trying to help, so get on down to where ever you bought them and have a good chat about it.
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In my experiences DLXSF, NHS, ACE, and SkateOne have all replaced my defective parts with top notch customer service.
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I emailed them again after starting this topic, no answer so far. Might hit them up on instagram too.
The person replying to my emails has always been Cameron Ennis btw.
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In my experiences DLXSF, NHS, ACE, and SkateOne have all replaced my defective parts with top notch customer service.
Same.
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DLX service is amazing even overseas, I emailed them directly with the problem and the distributor here in Spain sent me a replacement in less than a week. No one asked me for the receipt or anything.
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Independent was quite rapid at sending me a new pair of trucks(hollows as well instead of the raws i had). Only problem was either their UK distributor or the delivery company fucked up the delivery so i had to wait until they got redelivered at my local. That was in 2019.
This summer i submitted a warranty request to thunder because of a bent axle. Apart from being late in their response they also needed the purchase receipt. I do not think i have asked for a receipt in a store in a long time so there was no chance i would find it so i never replied to them after them asking for it and just bought a new set.
Fast forward today i have somehow bent the axle on the new set and obviously not learning from my mistakes i dont have a receipt. Should i mail them about it even if they wont replace it? I mostly want to let them know that something is wrong. I am 60kg and my knees limit me to skating flat, ledges and curbs so i do not get how i can bend 2 sets of trucks over a year
Your first stop with any issues with product should be your local shop, or where ever you bought them from.
Take the product back in there, especially if you don't have a receipt and they should take care of the issue and do whatever is needed on your behalf.
So often I see and hear this, but unless you do have the receipt, the gear could be years old (clearly out of warranty) or free from who knows where, or an innocent and genuine issue, for which the local shop has the right path to fixing it.
Things break - that is all part of skateboarding - but if it is still within warranty and not a truck grinded down through the axle or some other silly thing (yes I have seen it all as warranty claims) then they will sort it out, but if you don't follow the correct procedure, then of course you are going to be sitting on your hands and they cannot do anything about it.
Not trying to beat you up, trying to help, so get on down to where ever you bought them and have a good chat about it.
I know. I am not trying to hit on dlx, their warranty terms are clear. I also am lucky right now to have a job where i can afford a new set up every month if needed.
However what would be the best way of letting them know about defective products if i cant make a warranty claim? Not in the way of complaining, but letting them know about defects that should be addressed in the future
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I'm from the US and just had a great experience with Ace's warranty program.
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ADIDAS:
Bought a pair of Lucas Premier on super sale direct from Adidas.com for $28 shipped. Wore them as my non-skating shoes for a couple months while I skated in other shoes. When I finally did skate them, the adhesive that held the bottom sole to the sides of the sole gave out within a few sessions. The glue was super dry and they just peeled back. I contacted support. First time through they said they would send a return label, but it didn't show up. Called again a couple weeks later and got a return label. Shipped back and 4 weeks later received a $40 credit to their website. Ordered Busenitz Pro on sale for $40 because the replacement Lucas was $75.
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Not quite skating but i warrantied my arbor snowboard and they replaced it with a new board no charge.
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Echoing everything else here. Deluxe has always been great for me, and Jim has been nothing but helpful in the past.
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sent a email to NHS inquiring about 2 broken crowns in a set of indy blacks (less then a month of skating) - still haven't responded, i sent another email out and see if they respond..
i run them shielded, washers, speed rings - and minimal play without any hard landings so..
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Independent was quite rapid at sending me a new pair of trucks(hollows as well instead of the raws i had). Only problem was either their UK distributor or the delivery company fucked up the delivery so i had to wait until they got redelivered at my local. That was in 2019.
This summer i submitted a warranty request to thunder because of a bent axle. Apart from being late in their response they also needed the purchase receipt. I do not think i have asked for a receipt in a store in a long time so there was no chance i would find it so i never replied to them after them asking for it and just bought a new set.
Fast forward today i have somehow bent the axle on the new set and obviously not learning from my mistakes i dont have a receipt. Should i mail them about it even if they wont replace it? I mostly want to let them know that something is wrong. I am 60kg and my knees limit me to skating flat, ledges and curbs so i do not get how i can bend 2 sets of trucks over a year
Your first stop with any issues with product should be your local shop, or where ever you bought them from.
Take the product back in there, especially if you don't have a receipt and they should take care of the issue and do whatever is needed on your behalf.
So often I see and hear this, but unless you do have the receipt, the gear could be years old (clearly out of warranty) or free from who knows where, or an innocent and genuine issue, for which the local shop has the right path to fixing it.
Things break - that is all part of skateboarding - but if it is still within warranty and not a truck grinded down through the axle or some other silly thing (yes I have seen it all as warranty claims) then they will sort it out, but if you don't follow the correct procedure, then of course you are going to be sitting on your hands and they cannot do anything about it.
Not trying to beat you up, trying to help, so get on down to where ever you bought them and have a good chat about it.
However what would be the best way of letting them know about defective products if i cant make a warranty claim? Not in the way of complaining, but letting them know about defects that should be addressed in the future
Yes, both are on the same page - can you take things back in to your local? Did you / do you buy over the counter or online? Not a worry either way, just a lot harder to try to get things sorted from online purchases, but there is always a digital paper trail of purchases too, or even card / bank statements of funds to the skate shop.
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Once got a pair of Indys from a friend with bent axles. Sent them to NHS no receipt, no problem, nothing. Recently did the same over a king pin issue and they sent me some Joslin’s as a replacement. Buffed the graphic off those.
Never even thought of it for any other component.
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Finally received my package today, didn't really expect it after all these months.
They sent me hollow lights instead of titanium lights, which I really don't mind at this point. Seems like titanium lights don't even exist anymore.
Beauties:
(https://i.ibb.co/dp2FqF6/165061050-461394414981186-7288286154673374904-n.jpg) (https://ibb.co/dp2FqF6)
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a while back some oj minis started cracking on multiple wheels after two really gentle cruise sessions. they sat for a while cause i was in the middle of a move/job switch/breakup. ended up getting them replaced with some clouds instead a year or two later. only "hassle" was the NHS guy trying to tell me they were cruiser wheels when he saw the board in the picture all skated cause it was a leftover deck. overall good experience.
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Finally received my package today, didn't really expect it after all these months.
They sent me hollow lights instead of titanium lights, which I really don't mind at this point. Seems like titanium lights don't even exist anymore.
Beauties:
(https://i.ibb.co/dp2FqF6/165061050-461394414981186-7288286154673374904-n.jpg) (https://ibb.co/dp2FqF6)
Sweet!
Yeah at least they came through, but as mentioned in other threads, there is not a lot of stock besides the team and hollows around since covid and even that is in short supply.
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Years ago I got some NB# 358 on a store in Prague.
Skated them for like 2 hours and the heel had that classic thing that happens to vulcs usually in one month, that kinda heel falling off the sole (I know my explanation sucks but I'm sure you got the idea)
I went back to the store to complain, they sent them to "technical review" and I had to wait like 10 business days.
When I went back to the shop I got the same shoes with super glue on them...
I complained again and the guy at the store told me that the only thing he could do is to send them back to technical review. I know is not the guy's fault so I told them to not worry and I took the shoes with me.
I was on the NB# IG and I posted on a photo sth like "your customer service fucking sucks" and some guy told me to got him up on DM.
I explained to him everything and he apologized saying it was the store fault for trying to solve the issue by themselves instead of checking directly with NB#.
Long story short this guy asked me for my address (this was a Thursday) and on Monday I got a package from Long Beach to my work office in Prague: a box with 2 pairs of shoes, a bunch of stickers, a hat and the nicest note ever.
After that they won me as a customer for life. Sadly that I couldn't keep buying # since I moved and you can't find them here.
Good thing I'm moving back and there I'll come back to treat my feet with only NB#
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Sorry for bump but whats the dlx warranty email? Got some f4s that may be defective. The 'hit us up' section on their website doesn't seem to work.
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I sent an email to Powell saying how juiced I was on bearings but how bummed I was they D/C’d ditch tech. George Powell sent me a set of experimental wheels to try, I think they were the beginning of the new softer formula as well as a set of 81b park formulas when they dropped….
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I sent Bones an email asking about my Swiss bearings. They’re going really slow and I’ve tried cleaning them a ton. 3/4 wheels weren’t spinning since January which at first I thought was axle slip but when I switched trucks the same thing was going on. They sent an email back telling me to send the bearings to them and if a defect was found they’d send a replacement pair. I haven’t done that yet since I need the bearings to skate.
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Sorry for bump but whats the dlx warranty email? Got some f4s that may be defective. The 'hit us up' section on their website doesn't seem to work.
[email protected]
Cameron has been the go-to guy for a bit, response times depend on how busy he is.
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I sent Bones an email asking about my Swiss bearings. They’re going really slow and I’ve tried cleaning them a ton. 3/4 wheels weren’t spinning since January which at first I thought was axle slip but when I switched trucks the same thing was going on. They sent an email back telling me to send the bearings to them and if a defect was found they’d send a replacement pair. I haven’t done that yet since I need the bearings to skate.
I worked on a warranty desk for a minute and this was always standard in order ensure that people aren’t getting warranty claims on the myriad fake Swiss bearings out there, or else just making up whole cloth a defect for a product that they don’t own.
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Quantum was great for me. I am likely one of the people they are referencing when they talk about spacer issues. Basically a specific pair of Spitfires didn't fit their spacers, which rattled around OR were too wide. The spacers twisted and broke the race on one of my bearings. They sent me another set, which was slow from the get-go. It had a bit too much lube in it and meanwhile they had changed the cages. I've had that set since then and never had a single issue with the bearings. They sent me replacement shields, stickers, and tons of speed rings as well.
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I broke some Independent trucks years ago, I called them and they sent me a full new set, took ages to receive because the address was slightly wrong (possibly my fault).
Also years ago I got some defective shoes from SPOT and the dude that helped me via email was kinda rude and they wouldn't pay shipping to send back the defective shoes to get them replaced so I don't shop SPOT any more.
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Had good warranty experiences with NHS (indy bushing blown out after a day) and skateone (messed up bearing socket) so far. DLX ghosted me after approving and asking for my address. Maybe its cause I am in Canada? Either way was kinda bummed.
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Just had a great experience with DLXSF. Matt D handled a warranty for some Spitfire 80HDs that wore down in weird way.
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Had good warranty experiences with NHS (indy bushing blown out after a day) and skateone (messed up bearing socket) so far. DLX ghosted me after approving and asking for my address. Maybe its cause I am in Canada? Either way was kinda bummed.
I wonder if they had actually posted the item, or are getting the local distro there in CA to send it out, which they often do - Supra Distribution I think.
Thinking back others had said they heard nothing after doing the same as you, then things turned up in the mail a week or more later.
Hoping something turns up for you any which way.
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In about 2017, When Ace used those smaller 10mm axel nuts, I had a defective axel that wouldn't lock the nut after about a month of skating. The axel nut would spin with zero resistance and loosen up dramatically and every now and then come off. It happened overnight basically and no tap&die set or axel threader would fix it. When I emailed them, they answered within hours and the process was very quick and totally exchanged within a week. They also sent a fuck ton of stickers with it.
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Had great experience with Santa Cruz/NHS on a warranty issue, quick/easy/no hassles. Had some new Spitfires chunk out massively riding park not doing any slides and shit and never even got a reply from their CS :-\
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Had good warranty experiences with NHS (indy bushing blown out after a day) and skateone (messed up bearing socket) so far. DLX ghosted me after approving and asking for my address. Maybe its cause I am in Canada? Either way was kinda bummed.
I wonder if they had actually posted the item, or are getting the local distro there in CA to send it out, which they often do - Supra Distribution I think.
Thinking back others had said they heard nothing after doing the same as you, then things turned up in the mail a week or more later.
Hoping something turns up for you any which way.
That's what I was hoping but this was months ago and 3 follow ups. :(
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So far the only and beat experience ever was with NB#. I have a defective pair years ago and I got a sweet care package in 4 days all the way from Long Beach to Prague. I was beyond stoked.
Recently something similar also happened and they took care of it asap.
Great shoes, awesome team and sick people working in there.
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So far the only and beat experience ever was with NB#. I have a defective pair years ago and I got a sweet care package in 4 days all the way from Long Beach to Prague. I was beyond stoked.
Recently something similar also happened and they took care of it asap.
Great shoes, awesome team and sick people working in there.
Great experience with NB too and @rothdigga - I had 2 pairs of NB 913 that had the sole come apart within 1 session, dropped him a DM on here and he sent me some replacement 508s.
DLX has typically been good with Spitfire warranties but they can be tough to get a hold of. Had some early batches of 97a wheels that got chipped badly and some Oski Radial Fulls with uneven bearing seats. Sent them a couple of chasers but finally got replacements sent out.
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I submitted another follow up with DLX as a last ditch effort and a new guy replied saying they would hook me up and apologized. He said he replaced the other guy so maybe I got lost in the transition. I'll follow up when I got my replacement.
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NHS / DLX / ACE have always come through.
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i did the warranty through dlx and had my shit in like 2 weeks tops, i remember it was really fast
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Not relevant to dlx
I snapped an indy on flatground in 2019, posted just a instagram thing as their slogan was guaranteed for life. Anyway got a dm from them and received 2 pairs of trucks, a standard pair and a hollow kingpin and axle pair with 2 tshirts. Pretty stoked on it not bought a truck since
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Not relevant to dlx
I snapped an indy on flatground in 2019, posted just a instagram thing as their slogan was guaranteed for life. Anyway got a dm from them and received 2 pairs of trucks, a standard pair and a hollow kingpin and axle pair with 2 tshirts. Pretty stoked on it not bought a truck since
My last defective indy netted me a flow box; I was stoked.