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White Owl

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Indy warranty?
« on: November 03, 2013, 04:39:28 PM »
Indy has a lifetime guarantee, and my kingpin snapped on mine. Has anyone gotten their trucks replaced by them? I tried emailing them but haven't gotten a response yet.
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pica

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Re: Indy warranty?
« Reply #1 on: November 03, 2013, 05:43:34 PM »
as far as i know the warranty does not cover the kingpin. go to a shop and buy a new one for 3 bucks.

why would anybody want a truck replaced if a kingpin breaks?
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gaunting

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Re: Indy warranty?
« Reply #2 on: November 03, 2013, 06:25:52 PM »
Quote from: White Owl on November 03, 2013, 04:39:28 PM
Indy has a lifetime guarantee, and my kingpin snapped on mine. Has anyone gotten their trucks replaced by them? I tried emailing them but haven't gotten a response yet.

Indy is really good about it. I grinded a pair to the axle, they sent me a pair ASAP, when I got the new pair, the side axles were rusty, and were kind of hard to tighten the bolts on, sent those back without even skated me, replaced those as well, best customer service. Ask for Todd.
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b.v.

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Re: Indy warranty?
« Reply #3 on: November 03, 2013, 06:41:14 PM »
Most shops have kingpins, takes a few minutes to pop it out and put a new one in.
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White Owl

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Re: Indy warranty?
« Reply #4 on: November 04, 2013, 12:33:30 AM »
Quote from: pica on November 03, 2013, 05:43:34 PM
as far as i know the warranty does not cover the kingpin. go to a shop and buy a new one for 3 bucks.

why would anybody want a truck replaced if a kingpin breaks?

i was grinding the axel in parts, if i put in a new king pin it would stick out so far. it would be deadly
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b.v.

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Re: Indy warranty?
« Reply #5 on: November 04, 2013, 07:27:49 AM »
No offense but it sounds like you got your moneys worth then.
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White Owl

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Re: Indy warranty?
« Reply #6 on: November 04, 2013, 12:19:59 PM »
Quote from: b.v. on November 04, 2013, 07:27:49 AM
No offense but it sounds like you got your moneys worth then.


haha i know but still i know they still do it. i love my trucks really old so my first pair of indys were living up to the hype and then they were done haha.
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J.R.

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Re: Indy warranty?
« Reply #7 on: November 04, 2013, 06:26:10 PM »
I know people that have sent their Indys back for almost anything. Kingpins, axle snap, grinding down to the axle, cracked base plate, you name it. I've never heard of anyone getting rejected, everyone that I know received a new set of trucks when their old ones bit the dust. Independent makes one hell of a truck.
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silkyjohnson

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Re: Indy warranty?
« Reply #8 on: November 05, 2013, 01:08:57 AM »
I've gotten my trucks replaced by Indy on more than one occasion
try calling this number
 831.459.7800
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morningpost

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Re: Indy warranty?
« Reply #9 on: November 05, 2013, 10:35:20 AM »
I had a baseplate crack, and Indy gave me a new set of trucks, but I'm not sure about a kingpin.
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wuust

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Re: Indy warranty?
« Reply #10 on: November 06, 2013, 03:49:34 AM »
Quote from: morningpost on November 05, 2013, 10:35:20 AM
I had a baseplate crack, and Indy gave me a new set of trucks, but I'm not sure about a kingpin.
i have this too, they don't reply to my emails!
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shark tits

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Re: Indy warranty?
« Reply #11 on: November 11, 2013, 11:32:34 PM »
is indy the only company to do that? broke a krux tonight.
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_aminal

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Re: Indy warranty?
« Reply #12 on: November 14, 2013, 02:21:46 PM »
box em up and send em in, they will take care of it for you.
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