As I have actual firsthand experience I will say my life as a shop manager/buyer/employee has been crazy for the past year. We are beyond busy every day, sometimes people waiting outside for a bit too.
Trying to answer the phone, answer the door(we keep it locked and only let a few in at a time) plus shipping orders too.
Not a complaint at all, we are thankful and hyped anyone wants to support us
but people thinking we are hanging out twiddling our thumbs couldn't be farther from the truth.
I know we have blown it with some orders as at times our que can be 15-30 deep but we bust them out asap everyday and even do a run to the post office or ups at closing to ensure there is minimal lag on anyone's order.
But we always try to make it right without a hassle to the customer.
It feels good to see our store mentioned, we love this place and helping people.
And yes I am a board dork, hit me up anytime to talk dimensions or concave.