Years ago I got some NB# 358 on a store in Prague.
Skated them for like 2 hours and the heel had that classic thing that happens to vulcs usually in one month, that kinda heel falling off the sole (I know my explanation sucks but I'm sure you got the idea)
I went back to the store to complain, they sent them to "technical review" and I had to wait like 10 business days.
When I went back to the shop I got the same shoes with super glue on them...
I complained again and the guy at the store told me that the only thing he could do is to send them back to technical review. I know is not the guy's fault so I told them to not worry and I took the shoes with me.
I was on the NB# IG and I posted on a photo sth like "your customer service fucking sucks" and some guy told me to got him up on DM.
I explained to him everything and he apologized saying it was the store fault for trying to solve the issue by themselves instead of checking directly with NB#.
Long story short this guy asked me for my address (this was a Thursday) and on Monday I got a package from Long Beach to my work office in Prague: a box with 2 pairs of shoes, a bunch of stickers, a hat and the nicest note ever.
After that they won me as a customer for life. Sadly that I couldn't keep buying # since I moved and you can't find them here.
Good thing I'm moving back and there I'll come back to treat my feet with only NB#