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I'm not sure if there's an actual DLX warranty thread, but this one is close enough. Has anyone ever contacted DLX about a mislabeled board?
I went to my local to specifically buy a board with a 14" wb and got an Anti-Hero Austin Kanfoush board. The label says 8.12" x 31.38" x 14". I went to set up the board today and noticed that it was longer than my current board that has a 14.25" wb. I measured it and it's closer to 8.12" x 31.875" x 14.25".
Would this fall under the DLX warranty even though it's not technically defective? I'm pretty bummed It's not the right size and wouldn't have bought it if I knew. I usually measure boards myself before buying, but of course the one time I trust the sticker this happens...
I only ride IV stamped decks. They can be hard to come by some times. So, any time I am near any shop that sells DLX decks, I will stop in and look to see what they have (I always keep a small stock pile of IV decks). My local "core" shop, Vans outlet stores, and even, yes Zumies. Over time I have noticed something rather interesting...at any "core" shop I've ever been in, I've never seen a "mis-labeled" DLX deck. However, I have seen it many times at Vans and Zumies. I've seen grey eagles with an 8.25/14.38 sticker on what was clearly the 8.38/14.5 shape. I've seen grey eagles on non-DLX shapes. I've seen tons of 8.5 Blue Eagles with a dot (.) instead of Roman Numeral. Some of the things I've seen are so weird/off the wall, I've actually been tempted to take photos and post them here. In any event, it's often made me wonder if non-core shops somehow get oddball stuff that wouldn't fly at a real shop. Anyone else have a similar experiences?
The last couple of orange eagles I got didn't have any stamp, but still the same size, shape, concave, etc as the usual boards. That was a while ago now, so maybe stock from the times that things went a bit weird.
Around that same time a couple of other pricepoint boards definitely were different shapes, dimensions that I came across, when compared to what they were supposed to be from the graphic and shape in the catalogs.
I think only one other board I saw was an 8.5 with the wrong sticker on it, can't remember if it was a blue eagle with the 32.18 and 14.38 wb sticker or something else, but I checked the shape and it was the shorter one, with the longer size sticker on it.
Other people have had similar stories in the past, though not that frequently to worry about, unlike the Indy ti axle issue, where I would not want to have any ti axle Indy trucks come through my hands now.
Guessing it might happen a bit more frequently for some products, or even some runs, if they just have to get quotas filled, especially for the really big orders that might go directly to the shops / mall chain warehouse.
I really don't know enough about that supply chain to give input.
Almost everything else it seems comes through the hands of someone in DLXSF location, no matter where it ends up, but as per the new stock coming out, it is going directly to the various countries to save on shipping costs, so this could have been the case for other stuff going to Zumiez or something.