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Where was it broken? base area? higher up?
a broken kingpin counts as a defect? i've had them for about a year now and skated the shit out of them. you sure?
Most likely, seen people on here in the past with similar issues & they got it straightened out with the warranty dept. - worth a shot. Let us know how it goes
Come on, man... it is just a broken kingpin after a solid ride, it is lame to complain and want something from dlx. Just buy a new kingpin and everything is fine
Broken kingpins do not count as a warranty.
People have tried in the past to get something, but almost always, except if the truck is still within 30 days or whatever legal warranty per country, there is no warranty against breakage like that as it comes under general use.
If the baseplate broke in two, hanger broke off, axle broke, etc that is covered under warranty, but only for a specified period of time.
Best thing to do is sit the broken kingpin in the truck baseplate and hammer the remainder of the kingpin out, then try to fit a new one, or if you are lucky enough to have a local shop that has parts and someone who knows what they are doing, they can usually do it for you.
Failing that, maybe think about getting a new set of trucks and keep the other parts as spares, or until you can find someone with tools to get the old kingpin out and put a new one in.
Edit:
Getting a kingpin out is in itself a pain in the ass, but getting a new one in is even harder, so I usually grind or file down the "teeth" in the new kingpin a bit to help it go in more easily and use the old butt of the broken kingpin as a hammer pin between the new kingpin and the hammer / mallet or whatever you are hitting it with.
If you have access to a press, I will say no more, as it will make it very easy, but for everyone else, using the old broken kingpin parts is the best way to help get the rest of it out and get the new one in. Sitting the baseplate on something or up against a curb or parking block is also good, preferrably something with a hole in it to help the kingpin come out. Then sitting the baseplate on two bits of wood while you try to get the new kingpin in.
Any other dramas with it and I can help with more info. I have had to change out a lot of broken kingpins over the years, some very difficult, some not so difficult to remove and replace.
Pretty much any kingpin will work, not just a low kingpin, but if the new one sits up too high you can use an angle grinder to take the top off once the nut is on or even a rough curb or something to grind it down if you have no tools at all once it is on the board.