@Firebert and @Sundaynuggets sorry to find these comments here. The sloth report boards took some time.
If I remember correctly this order was happening right around the time our roof blew off..?
the weekend boards we did how many runs, with little to no problems over a good number of years. Then this last one I feel like it was also bad timing, perhaps the same time, or part of the resulting production lags in the few months after. I realize I am terrible at office duties. I tend to immerse myself in woodshop work with the intention of getting shit done rather than spending my days at the office computer. And yes there is currently an upset customer with comments on my monthly IG post. I know where the delete button is. that one really bummed me out as well. I try really hard to make it happen for our customers.
Hi Joe,
The Sloth report boards did take some time and as you will recall I was very understanding about that but most of that time was before your roof blew off and after you were back in action. I don’t want to come off like a dick, but the problem was that it would have been the easiest thing in the world for you to respond to the messages I sent you on Instagram, since you would often post a picture of your work on Instagram on the same days that I would message you on there. That wasn’t a case of you not being on a computer, that was just seeing messages and not responding. (And I was only messaging you on there because calling didn’t work and I saw that you were on Instagram regularly)
Then there were times when you would tell me my order was shipping and it wasn’t. Or times where you said my order was done but instead of receiving the 10 decks promised, I would only receive two of three and then have to go through the whole process of messaging you and begging for a response for weeks all over again.
The order mistakes are fine. I know that stuff happens. I also don’t expect super professional business deals when it comes to skateboard stuff. I know skateboarding generally isn’t the most professionally run industry in any of its aspects. I also like talking to you on Instagram as you seem like a generally nice guy.
The thing is man, I don’t make much money so the $1000 is a big deal to me and from a customers point of view the order errors are understandable but giving someone money, getting super excited about getting decks made and then having that much trouble getting the decks and getting in touch with you was really stressful and a bitter pill to swallow.
As far as making a post about it, I only brought it up because I was asked and I couldn’t in good conscience answer and not mention the communication problems and errors. I think everything I said was fair and accurate but if you think anything is off please let me know and Ill be happy to amend what I wrote.
Edit: (added here so as not to further derail the thread).
@pennswood Also, it doesn’t sit well with me that our dms on Instagram have been generally friendly and cool but I’m being critical here. I hope I was fair enough and not unduly harsh.