I've had a Poler bag that I got a year and a couple months ago, that at the beginning of the month had one of the zippers break. I dropped it off at Poler to see if it would be fixed under a warrenty or something. About two weeks later they mail me a brand new next generation version of the pack, which I'm guessing will probably come out soon, with a bag liner, bigger outer pockets, a chest strap with an emergency whistle, gear loops, and way better zippers. As well as some nice little freebies in the box. Proper customer service. Its nice being able to support a company that backs skateboarding for my non-skateboarding needs.