Whenever you need to call a call center, why do you always get put on hold b/c they are, "Experiencing higher than normal call volume?" I talked to this girl at BoA, she helped me with my issue and sounded kind of cute. At the end of the cal she goes, "Do you have any additional questions?" I reply with, "Are you ever at normal or or below normal call volume?" She replies with, "No." I say, "Maybe you need to step up your threshold for what normal call volume is and hire some more people." She laughed.